How Communication Impacts The Patient Experience

Effective communication is crucial for any successful relationship, including the one between healthcare providers and their patients. When it comes to cancer diagnosis, treatment, and survivorship, the importance of effective communication cannot be overstated. Patients are often frightened, overwhelmed, and anxious about their diagnosis and treatment. Effective communication can help alleviate some of these feelings and improve the overall patient experience.

Poor communication by providers can have a significant impact on the patient experience. Patients may feel unsupported, ignored, or dismissed by their healthcare team, which can lead to feelings of mistrust and dissatisfaction. Patients who feel their providers are not listening to them or are not providing them with adequate and honest information may be more likely to experience negative emotions such as anxiety and depression.  Which may cause some to not proceed with recommended treatments and /or follow-up care.

On the other hand, good communication by providers can positively impact the patient experience. Patients who feel heard, understood, and supported by their healthcare team are more likely to feel confident in their care and to have a more positive overall experience. Effective communication can help patients understand their diagnosis and treatment options, which can lead to more informed decisions and better outcomes.

Effective communication also plays a crucial role in survivorship. Patients who have completed their treatment and are transitioning to survivorship need to feel supported and informed about what to expect during this phase. Good communication can help patients understand the long-term effects of cancer treatment and what steps they can take to manage these effects. It can also help patients feel more empowered and in control of their health.

There are several key components of effective communication in cancer care. These include:

  1. Active listening: Healthcare providers should listen to their patients’ concerns, fears, and questions. Patients should feel their healthcare team is listening to them and taking all of their concerns seriously.
  2. Clear and concise communication: Healthcare providers should use clear and concise language when communicating with patients. Patients should understand their diagnosis, treatment options, and what to expect during their care.
  3. Empathy: Healthcare providers should demonstrate empathy towards their patients. Patients should feel that their healthcare team understands and cares about their emotional and psychological well-being as much as their physical health.
  4. Timely communication: Healthcare providers should communicate with their patients in a timely manner. Patients should feel that they are being kept informed about their care and that their healthcare team is responsive to their needs. 

Considering all this, effective communication by doctors and nurses plays a critical role in the patient experience during cancer diagnosis, treatment, and survivorship. Poor communication can lead to negative emotions, mistrust, dissatisfaction, and poor outcomes. While good communication can lead to greater confidence, informed decision-making, and improved outcomes. Healthcare providers should prioritize effective communication as essential to quality cancer care.

If you need assistance communicating with your providers, please look at the Support Organizations section of the CancerGo app or reach out directly to


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